Outsourcing - Part II
Challenge of virtual office-space needs long-term solutions, not election year quick-fix

by Michael Dean

Tech workers in California protest job losses due to outsourcing: Signs of a
structural change in the American economy? (Photo: Tony Jazvo, San Francisco
Chronicle)

NEW HAVEN: A new specter is haunting America's political landscape , the flight of white-collar jobs to foreign countries. As educated voters grow worried about unemployment, US politicians are adopting protectionist rhetoric. However, the outsourcing of office work to developing countries raises fundamental questions about the world economic system that are unlikely to be answered this election season.

Because the government does not collect data on outsourcing, nobody knows for sure how many jobs have gone offshore. Private IT research firm Forrester estimates that some 400,000 American service jobs have been moved overseas since 2000. This figure may not appear so serious in a country with 130 million workers, but it is the possibility of future job loss that has politicians spooked. Forrester estimates that 3.3 million American service jobs will be offshored by 2015. Add to that the rosy forecasts about job growth in India and one has the makings of a serious problem. A report by McKinsey predicted that by 2008 IT services and back-office work in India will grow fivefold, employing four million people. Not surprisingly, a plethora of anti-outsourcing legislation has been introduced into state legislatures, and the US Senate is considering banning the outsourcing of government-funded projects.

Voter anger today is not unlike that of past decades when manufacturing jobs left America for cheaper shores. (See Chart 1) Then, some protests were quelled by the possibility of moving "up the economic ladder" as the US transitioned to a service economy. Now, however, the upper end of that very growing sector of US economy is coming under threat. Unlike in the nineties when a period of mass layoffs was more than offset by the net creation of 22 million new jobs, the current job creation machine is sluggish.

One can see this downturn as cyclical and dismiss the rising concern as election year fever. Some analysts, however, worry that more is at stake. Blue-collar workers, long wary of outsourcing, have now been joined by programmers, engineers and office workers - a group with much greater political clout. And the media is covering the story more than ever before. One CNN program has begun campaigning against outsourcing, compiling a web-based list of companies (so far totaling 326) that it accuses of "exporting America" by "either sending American jobs overseas, or choosing to employ cheap overseas labor, instead of American workers."

Democratic Party front runner Senator John Kerry has begun calling such firms "Benedict Arnold companies" after the most despised traitor of the American war of independence. This week Kerry stepped up the pressure: "Companies will no longer be able to surprise their workers with a pink slip instead of a pay check; they will be required to give workers three months notice if their jobs are being exported offshore." If he wins the presidency, Kerry would require the Labor Department to compile statistics of jobs sent offshore and report them on an annual basis to Congress.

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